Waste Operator FAQ

Waste Operator FAQ's

How does Junkout.uk work?

Customers seeking waste clearance services provide their requirements and contact details through our web form. We then contact the customer and provide an estimate, if they are happy to proceed, the job is then booked to a waste collector in the area of the customer. Once a booking is made, you receive an email notification with all the details. Final payment is made to you on site, and Junkout will follow up with a customer satisfaction call to get feedback.

What are Junkout.uk waste collectors?

Junkout waste operators are often small independent companies that offer waste clearance services on our site.

How much does it cost to join Junkout.uk?

Nothing, Signup is free

I have a permanent job, can I join part-time?

Absolutely, you can set your own hours as an independent waste collector

How do I join Junkout.uk?

It’s simple. Sign up using this form, which asks for proof of all required licences and we’ll call you back to finalise your application

How do I log in to my account?

Once your account is approved, you can sign in here

Why do I have to upload documents?

To ensure you are eligible to provide waste clearance services, the Junkout.uk team must review your documents. The uploaded documents also help determine your level of insurance coverage.

How do I upload my documents?

Your documents can be attached to the sign up form when first applying, or can be emailed into the approvals team at info@junkout.uk

Do I need to have my own van?

In order to activate your account and to fulfill bookings you need to have your own van, fully insured.

How do I get paid?

When a customer makes the booking via the website, we review all their requirements and provide an estimate for the job before you visit in person.

Depending on how the customer chooses to, you can be paid in cash by the customer at the end of the move or by bank transfer. Junkout.uk will then invoice you for their owed comissions

When do I get paid?

Cash or bank transfer payments will be made by the customer once the work is completed. Junkout.uk will invoice you on a weekly basis, every Friday for monies owed to them.

What is Junkout.uk's fee?

Junkout.uk charges a flat 30% fee on the final price provided and accepted by the customer on site. This will be payable to Junkout.uk upon receiving and invoice from us.

Who pays the congestion charge?

This cost is borne by the Waste operator.

Who pays for parking fees?

This cost is borne by the Waste operator.

Who pays for toll road charges?

This cost is borne by the Waste operator.

Whose responsibility is it to receive the cash from the customer?

It is your responsibility to obtain payment, either by cash or bank transfer from the customer, and update the booking from your dashboard with the final amount paid on site. It’s imperative this is done to ensure you receive more booking s in the future.

What happens if I am late to a booking appointment?

If you are running late for a appointment, you must notify the customer immediately and provide regular updates on your estimated arrival time. If the delay exceeds 60 minutes, you are also required to inform the team at Junkout.uk and share details about the situation.

What happens if my van breaks down before a booking?

Call or Whatsapp the Junkout.uk team immediately on 07514409420 or email us at info@junkout.uk

Can I refuse to transport certain items?

In the case that the customer is requesting you to transport goods that due their nature are hazardous, dangerous or illegal, you can refuse to transport them. Please inform the Junkout.uk team

Waste Operator FAQ's

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